SHIPPING & RETURNS

  • The expected delivery time for hand-painted jackets/t-shirts is around 6-10 days after placing the order. We want the best art piece for you, so a single artist works on 1 piece, which takes 36-72 hours for completion of a single piece. Also sometimes delivery time may vary due to order volume.
  • We will choose the fastest delivery service available at your location.
  • Once you have placed your Shipping/Return request, a tracking ID for your product will be sent to you.
  • Since custom painted items are made on-demand as per your request we cannot accept returns for the same. We have a NO RETURN POLICY for customized jackets/tees/shoes.
  • Any damaged or defective item/jacket will be exchanged provided the same is communicated to the oufclothing team within 48 hours of receiving the item. The customer is to inform us via mail at [email protected] or on our social handles – Instagram / Whatsapp, along with the image of the defective items. Although, all our items are carefully checked and safely packed before shipping some errors are unavoidable. Rightly said by Orlando Aloysius Battista “An error doesn’t become a mistake until you refuse to correct it.”
  • We will not be able to accept returns for size issues unless the item shipped is of an entirely different size. It takes too much time and effort to complete a single design and orders are made on-demand which makes it difficult for us to accept returns.
  • After acceptance of replacement/refund by our team, the customer has to ship the item to the provided address. The shipping cost for the exchange is to be borne by the customer.
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